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BOOKING TERMS AND CONDITIONS (UPDATED APRIL, 2023)

Our booking terms and conditions are addressed below, please read over carefully.
1. Bookings
1.1 Your wedding booking date will be held tentatively for three (3) days, from the date Belles and Brides accepts your booking.
1.2 Confirmation of your booking is required in writing to Belles & Brides, and a 50% deposit payment is to be made within three (3) days of making your booking (unless opting to pay via an agreed payment plan, in which the 50% deposit can be paid off in regular instalments over time). If the 50% deposit is not paid, or the first instalment of the payment plan is not paid, within three (3) days of booking, the booking date will be released, and your booking may be cancelled. Exceptions and extensions may apply at management’s discretion.
1.3 Fourteen (14) days before your wedding booking date, final payment to Belles & Brides is required.
2.Deposits
2.1. A 50% non-refundable deposit is required within three (3) days of booking (unless opting to pay your booking total via an agreed payment plan, in which the 50% deposit is going to be paid off in regular instalments over time). The 50% deposit is to be paid, or the first instalment of the payment plan is to be paid, before your booking is secured. Tentative bookings without the 50% deposit paid or the first instalment of the payment plan paid, will only be held for a period of three (3) days. Belles & Brides reserves the right to release any tentative bookings after the three (3) days.
2.2 Fourteen (14) days prior to your wedding date, 100% of your wedding cost is required to be paid.
3. Cancellations due to client dissatisfaction with preview and consult appointment
3.1 Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your preview and consultation, we will be happy to refund your 50% deposit (less the preview/consultation charges and associated travel fees) subject to the following conditions:
The preview and consultation appointment date is no closer than 8 weeks prior to the wedding date, and
We are notified of your dissatisfaction within 24 hours of your preview and consultation appointment (we would prefer if possible to be notified AT the preview and consultation appointment of any issues, if possible, so we can work with you to resolve any issues while we are at the appointment).
3.2 Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your preview and consultation, we will also offer a second trial completely free of charge if you would like to take that option first, and with a different makeup artist or hair stylist if you prefer (subject to availability).
4. Cancellations and postponements due to direct result of Covid 19 Lockdown, or travel restrictions.
4.1 Once you have booked and paid your deposit, in the event that you are unable to have your wedding on the original date due to a direct result of Covid 19 infection, government enforced lockdown, or travel restrictions, we will allow one transfer of your date to another future date that we are available. This date change will incur no additional charges or penalties.
4.2 Once you have booked and paid your deposit, in the event that you are unable to have your wedding on the original date due to a direct result of Covid 19 infection, government enforced lockdown, or travel restrictions, but you do not yet have a suitable replacement wedding date, we will allow the ‘HOLD’ of your booking deposit for a maximum of 24 months to use towards your future date that we are available. This date ‘HOLD’ will incur no additional charges or penalties.
4.3 Once you have booked and paid your deposit, in the event that you wish to cancel your wedding due to a direct result of Covid 19 infection, government enforced lockdown, or travel restrictions, the 50% deposit is non-refundable. Anything you have paid towards the remaining full amount will be refunded in full, regardless of when the cancellation took place.
5.    Payment
5.1 Full payment of your wedding booking total is required at least fourteen (14) days prior to your wedding date. Services will not be provided without the final payment being received.
5.2 If opting to pay the booking total via payment plan, all payments must be received on the agreed weekly, fortnightly, or monthly dates. Missed payments may incur a $20 late payment fee. Any missed payments must be paid within 7 business days or your booking may be cancelled.
5.3 Any additional charges we may incur for staff parking will be invoiced within seven (7) days of wedding date.
5.4 Every effort is taken to ensure Belles & Brides quotes are as accurate as possible, however in the event that new information regarding the client booking, or alterations to existing client booking details, result in Belles & Brides incurring extra costs above what the client was originally quoted and invoiced for, Belles and Brides reserves the right to on-charge these extra costs to the client.
6. Wedding cancellations
6.1 All cancellations are required in writing.
6.2 The 50% deposit, or any regular payment plan payments made towards the 50% deposit, are non-refundable in ALL instances, unless due to client dissatisfaction with preview and consultation appointment (as stated in clause 3.1).
6.3 Notice of cancellation within one (1) month of your wedding date, will result in 100% of the wedding charged, unless due to Covid 19 infection, government enforced Covid 19 lockdown, or travel restrictions (as stated in clauses 4.1, 4.2 and 4.3).
6.4 Applicable cancellation charges apply for all booking cancellations including cancellations for individual members of the booking.
7. Wedding date changes
7.1 In the event of a wedding date change request, prior to one month before the booking date, the 50% deposit is non-refundable. However, the 50% deposit may be transferred to a new booking date, and will be considered on a case-by-case basis.
7.2 If the request to change the wedding date is within one month of the wedding booking date, the deposit will NOT be able to be transferred to another booking date, and any payments made towards the booking will be non-refundable. If the date change is due to a direct result of Covid 19 infection, government enforced lockdown, or travel restrictions, please see Clauses 4.1, 4.2, 4.3 and 6.3.
8. Circumstances outside the control of Belles & Brides
8.1  If Belles & Brides is unable to provide the services or any other arrangements for your wedding or any part thereof, or to otherwise perform the terms of this agreement, and Belles & Brides failure is due to circumstances outside of its decision or control (except for Covid 19 related events as outlined in clauses 4.1, 4.2 and 4.3), Belles and Brides will refund any payments / deposits made towards the wedding booking in full, but is not responsible for any costs, damages, or expenses that you may suffer or incur as a result.
8.2 In the event that circumstances outside of the control of Belles & Brides result in extra costs being incurred to provide the services or any other arrangements for your wedding or any part thereof, (above what was originally quoted and invoiced for) Belles & Brides reserves the right to on-charge these extra costs to the client.
 
Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with our administration team. In paying the booking deposit, or any payments towards the 50% booking deposit, these terms and conditions are binding upon the client.
These booking terms and conditions are subject to change. Last updated April, 2023.
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